If we miss your guaranteed number, you get a month free

What this guarantee is not

Careerify does not guarantee that you will receive a job, an interview, an employer response, or any other outcome. Hiring results depend on factors outside our control — your experience and qualifications, your resume and interview performance, your target roles, and employer decisions. This guarantee covers only the volume of applications we submit on your behalf.

Definitions

• Tailored application — an application your recruiter submits to a specific open role on your behalf, using your provided materials.
• Your first month's hours — the recruiter hours included with your plan for your first paid billing cycle (after any free trial): 10 on Starter, up to 60 on Executive. If you pay quarterly, this still means one month's worth of your plan's hours — not the full quarter granted at checkout. Your count is measured against these hours as they are delivered, not against a calendar deadline. Your dashboard lists every application we submit and shows the hours you have left; for the hours-delivered figure itself, email support@careerify.io and we'll send it to you. Hours you don't use roll over while you're subscribed, so a slower month costs you nothing — and if they haven't all been delivered within 90 days of your first payment, you can claim at that point against the hours we did deliver. Two things do not change this number: the +20% early-commitment bonus hours are extra work on top and aren't counted into it, and if you change plans during your first month, the guaranteed number is the one for the plan you were on when you first paid — an upgrade never raises the bar you can hold us to mid-month. This definition doesn't apply on Dedicated, which has a full-time recruiter rather than an hour balance and is measured as a straight application count over your first paid month.
• Guaranteed number — the figure in the right-hand column of the table above, and the only application count Careerify promises. One fixed number per plan. It is not set per customer, not set by us after the fact, and it does not change.
• Typical volume (estimate) — the monthly application figure shown on the pricing page and plan cards. It is an estimate of what a typical search produces, based on about twelve minutes of recruiter time per application. It is not a promise, and it is not what a guarantee claim is measured against.
• Free month credit — one additional month of your plan at no charge, applied as a service credit to the first billing cycle that has not yet been charged when your claim is approved. Because claims open once your first month's hours are delivered — or at the 90-day backstop — a later month's payment has usually already processed by then; that charge stands, and the free month is applied to the next cycle that hasn't been billed. The credit is not a cash refund and doesn't retroactively refund a cycle that's already been billed. If you've cancelled and have no upcoming cycle for a credit to land on, the guarantee still pays — tell us and we'll either hold the free month for you to use if you restart within six months, or pay you the cash value of one month of your plan, whichever you prefer. You are never required to keep paying us in order to collect on a claim we already owe you.

Why the guaranteed number is lower than the estimate

The volumes we advertise are built on one piece of arithmetic: about twelve minutes of recruiter time per application. That is how 10 hours becomes roughly 50 applications, and 60 hours becomes roughly 300. Most searches work out close to that. Some don't — and we would rather set that out here than explain it to you at claim time.

Some applications run much heavier. Timed employer assessments, long custom-written questions, multi-stage or broken application portals, and senior roles with bespoke requirements can take three or four times as long as a standard application. On a search made up of those, the same hours buy materially fewer applications.

We could have guaranteed the estimate and then argued about whether your particular search was hard enough to excuse missing it. We'd rather not — that argument always favours the party holding the records. So the guaranteed number is set below the estimate, once, publicly, for everyone. There is no second figure, no “difficult search” determination, and nothing for us to decide about your account after the fact. If your search runs normally you should expect to land near the estimate; the guarantee is what you can hold us to if it doesn't.

If there aren't enough roles that fit — a niche title, a small geography, a senior level, a restricted set of employers — we won't pad your count with applications we don't believe fit you. A human reviewing each role is the entire point, and sending fifty of the wrong ones would defeat it. In that situation we don't consume the hours, so they roll over to you in full and remain available while you're subscribed. Your count is measured against those hours when they are delivered — and the 90-day backstop below means this can't leave your guarantee hanging indefinitely.

What the lower number is not is an allowance for our own performance. It exists because some applications genuinely take longer — not because we were slow, under-resourced, or inattentive.

A backstop, so this is never open-ended

Measuring against hours rather than a calendar means your guarantee can't expire while you still have hours you paid for. It should not mean waiting indefinitely for a number to become testable. So: if your first month's hours haven't been fully delivered within 90 days of your first payment, you can claim then, as long as you've met the conditions below.

The backstop only ever adds a way to claim. If you don't use it, your claim on the full first month's hours is still there when those hours finish being delivered, however long that takes. Letting the 90 days pass never costs you the full-delivery claim, and it never extends what we ask of you — the conditions below stop applying at the 90-day mark either way.

At that point we measure your count against the hours we actually delivered, at the same rate — so if we delivered half your hours, half your guaranteed number is what you're measured against. And if we delivered less than half your first month's hours in that window while you were holding up your end, the free month applies regardless of the count — unless we had already told you in writing, before that point, why we were holding your hours back and what we needed from you. A search we quietly didn't work is our failure. A search we deliberately paced, explained to you at the time, and preserved your hours on is a different thing — and the test is whether you actually got that explanation, not whether we can construct one at claim time. Any hours still undelivered stay yours and keep rolling over either way.

Pro-rating is proportional on purpose: it measures whether we worked at the promised rate, and the hours we haven't delivered aren't lost to you — they roll over and your claim on them survives.

Dedicated works differently, and more simply. A Dedicated recruiter is full-time on your search, so there is no hour balance to meter and nothing to pro-rate. Your guarantee is a straight count: 210 tailored applications in your first paid month, or a month free. No hours calculation, no 90-day backstop, no partial delivery to argue about — the month ends, we either submitted the number or we didn't, and you can see every one of them in your dashboard.

Eligibility — your part of the deal

The guarantee applies only if, during the 90 days after your first payment — or until your first month's hours are fully delivered, whichever comes sooner — you:

1. Maintain an active paid subscription (past the free trial);
2. Complete onboarding and have an interview-ready resume on file (yours, or one produced via our resume service) within 3 business days of your first payment;
3. Approve a realistic set of target roles and locations with your recruiter that reasonably match your background (we'll flag targets we can't responsibly apply to);
4. Respond within 2 business days when your recruiter tells you they're blocked and waiting on you. If you go quiet we'll say so at the time rather than save it for claim time, and a delay pauses the measurement while it lasts instead of voiding your guarantee; and
5. Don't materially restrict your approved targets during that period. Pausing is fine and voids nothing — including if you take our 30-day pause offer. A pause simply extends your guarantee and the 90-day backstop by however long it lasts. You should never have to choose between a break and a claim you've already earned.

Exclusions

This guarantee doesn't apply where the eligibility conditions above aren't met, or to add-ons (resume/LinkedIn rewrites, top-ups, Flex hours). One guarantee claim per customer. We may decline to apply to a role that requires credentials, authorizations, or qualifications you don't hold, or that falls outside the targets you approved. Declining such a role doesn't count against us — but it doesn't reduce your guaranteed number either. The guarantee is a count of applications we owe you, not a percentage of some role list, so nothing we choose not to apply to lowers the number you can hold us to. If your approved targets are too narrow for us to reach that number honestly, we'll tell you while there is still time to widen them — we won't discover it for the first time at claim time.

Changes

Careerify may update or discontinue this guarantee for future subscribers. The terms in effect when you first paid apply to your claim, and if we change them while your claim window is open you get whichever version is more favourable to you. Where “when you subscribed” could mean either the start of your trial or your first payment, we read it in your favour.